International Journal of Nursing Research. 2020; 2: (5) ; 10.12208/j.ijnr.20200225.
目的 分析人性化服务在小儿外科病房护理管理中的应用效果。方法 选取时间段为2019.5月~2020.5月期间，于本院儿科外科病房中住院接受治疗的小儿共计72例，将其作为本次实验的研究对象，并在入组后采用随机数表法进行分组，一组为实施常规临床护理的对照组，一组为实施人性化服务的观察组，每组患儿各36例，对比两组患儿在不同护理管理模式下的护理质量评分以及患儿家长的满意度。结果 对比两组患儿在不同护理管理模式下的临床护理质量，观察组服务态度、护理文书、护理操作、健康宣教评分均明显优于对照组，（P＜0.05），具有统计学意义。此外，对比两组患儿家长的满意度，观察组为97.22%，对照组为83.33%，观察组明显更佳，（P＜0.05），具有统计学意义。结论 通过在小儿外科病房护理管理工作中实施人性化服务理念，能够有效的完善临床护理工作，提高整体护理质量，同时还有助于患儿家长满意度的提高。
Objective: To analyze the application effect of humanized services in the nursing management of pediatric surgery wards. Methods: The selected time period was from May 2019 to May 2020. A total of 72 children were hospitalized in the pediatric surgery ward of our hospital for treatment. They were selected as the research object of this experiment, and the random number table method was used after enrollment. Grouped, one group is the control group for routine clinical care, and the other is the observation group for humanized services. Each group has 36 children. Compare the care quality scores and children of the two groups under different nursing management modes. Satisfaction of parents. Results: Comparing the clinical nursing quality of the two groups of children under different nursing management modes, the observation group's service attitude, nursing documents, nursing operation, and health education scores were significantly better than those of the control group (P<0.05), which was statistically significant. In addition, comparing the satisfaction of the parents of the two groups of children, the observation group was 97.22%, the control group was 83.33%, and the observation group was significantly better (P<0.05), which was statistically significant. Conclusion : Through the implementation of humanized service concept in the nursing management of pediatric surgery ward, clinical nursing work can be effectively improved, the overall nursing quality can be improved, and the satisfaction of parents of patients can also be improved.