摘要
目的 我院在急诊分诊中采取安全管理模式，分析该管理方式对急诊护理质量的影响。方法 本次研究对象从我院急诊科在2019年10月到2020年10月所收治的患者，共选取360例进行此次研究分析。常规急诊护理下的180例患者被划入常规组，安全管理模式急诊护理下的180例患者被划入观察组。对比分析两组在不良事件和患者满意度方面的情况。结果 观察组的不良事件发生率低于常规组（P＜0.05），并且该组患者总满意度高于常规组（P＜0.05）。结论 在急诊分诊中采取安全管理模式，可在较大程度上提升急诊护理质量，有助于减少不良事件发生，患者对该护理方式也表示了高度肯定。
关键词： 急诊分诊；安全管理；护理质量
Abstract
Objective to adopt safety management mode in emergency triage in our hospital, to analyze the influence of the management mode on the quality of emergency care. Methods 360 patients from the Emergency Depart- ment of our hospital from October 2019 to October 2020 were enrolled in this study. Under the routine emergency care, 180 patients were classified into the routine group, and 180 patients under the safety management model emergency care were classified into the observation group. The adverse events and patient satisfaction were compared between the two groups. Results the incidence of adverse events in the observation group was lower than that in the routine group (p< 0.05), and the total satisfaction of the patients in this group was higher than that in the routine group (p<0.05). Conclusion the safety management model in triage can improve the quality of emergency care and reduce the occurrence of adverse events. The patients also expressed a high degree of affirmation to this mode of care.
Key words： Emergency triage; Safety management; Quality of care
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