Experience in the construction of "Internet +" continuous home care service platform
开展“互联网＋”延续化居家护理服务的平台建设体会

摘要

目的 为本院及周边有就医需求患者提供优质的延续护理服务，改善就医体验，提升患者对医院的认可度。方法 在医院微信服务号上建立子系统“延续护理服务”，设置基础护理7项，专科护理7项共14项服务项目；成立院内延续化居家护理服务质量管理委员会并对院内护理人员进行培训并考核通过后进入院内延续护理人才库。线上预约，线下服务。结果 院内“互联网＋”延续化居家护理服务平台初步建成并运行，上门服务21单；患者满意度为100%，对医院的认可度100%，服务项目均顺利完成，未发生投诉和不良事件，未发生护士相关安全问题。结论 延续化居家护理服务平台建设不易，但意义非凡，不但为行动不便的患者提供了便捷优质的护理服务，同时能提升患者对医院的认可度。

Abstract

Objective To provide high-quality continuing nursing services for patients in the hospital and its surrounding areas, improve the medical experience, and enhance the patients' recognition of the hospital.
Methods Establish a subsystem of "continuing nursing service" on the hospital WeChat service number, set up 7 basic nursing, 7 specialized nursing, a total of 14 service items; establish the hospital continuing home nursing service quality management committee, and enter the hospital continuing nursing talent pool. Online booking, offline service.
Results The hospital "Internet +" continuous home care service platform was initially built and operated, with 21 door-to-door services; the patient satisfaction was 100%, the recognition of the hospital was 100%, the service items were all completed smoothly, no complaints and adverse events occurred, and no nurse-related safety problems occurred.
Conclusion   It is not easy to build a continuous home care service platform, but it is of great significance. It not only provides convenient and high-quality nursing services for patients with mobility difficulties, but also improves patients' recognition of the hospital.