The value of humanistic care nurse-patient communication in outpatient nursing
人文关怀护患沟通在门诊护理中的价值

摘要

目的 本文着重分析在门诊护理工作中采取人文关怀式护患沟通干预方案的有效性，并列举数据对比，判定护理价值。方法 本次研究按照就诊的先后顺序将2021年1月-2022年12月期间的106例患者分为两组进行对比分析，两组护理措施实施后，对护理纠纷发生率、患者不良情绪及对护理服务的满意度三项数据情况进行统计，后对组间进行研究，并分析不同护理措施对门诊患者的有效性。结果 观察组患者焦虑、抑郁等负性情绪均有明显改善、且仅有2例护理纠纷发生，占比率2/53（3.77%），同时患者对其护理服务的满意度高达51（96.22%），相比对照组，组间数据差异达到P＜0.05标准。结论 将人文关怀式护患沟通干预方案实施于门诊护理工作中，可一定程度缓解患者焦虑、抑郁等负性情绪，在其综合护理作用下，使就医流程更具安全性、规范性、有序性，能够有效减少或者杜绝服务过程中纠纷事件的发生几率，患者对此护理方案表示一致认可、满意，故对此建议大力推广应用。

Abstract

Objective This paper focuses on the analysis of the effectiveness of humanistic care-patient communication intervention program in outpatient nursing work, and enumerates the data comparison to determine the nursing value.
Methods In this study, 106 patients from January 2021 to December 2022 were divided into two groups according to the order of treatment for comparative analysis. After the implementation of nursing measures in the two groups, the incidence of nursing disputes, patients' negative emotions and satisfaction with nursing services were statistically analyzed, and then the inter-group study was conducted. The effectiveness of different nursing measures for outpatients was analyzed.
Results In the observation group, anxiety, depression and other negative emotions were significantly improved, and only 2 cases of nursing disputes occurred, accounting for 2/53 (3.77%), and the satisfaction of patients with nursing services was as high as 51 (96.22%), compared with the control group, the data difference between groups reached the P < 0.05 standard.
Conclusion   The implementation of humanistic care nurse-patient communication intervention program in outpatient nursing can alleviate patients' anxiety, depression and other negative emotions to a certain extent. Under the effect of its comprehensive nursing, it can make the medical treatment process more safe, normative and orderly, and can effectively reduce or eliminate the incidence of disputes in the service process. Patients are unanimously approved and satisfied with this nursing program. Therefore, this suggestion is vigorously promoted and applied.