The impact of humanized detailed nursing care on the waiting mood and nursing satisfaction of outpatient health examination patients
人性化细节护理对门诊健康体检者候诊情绪及护理满意度的影响

摘要

目的 分析人性化细节护理对门诊健康体检者候诊情绪及护理满意度的影响。方法 选取本院2024年4月——2024年9月接收的太原门诊健康体检者为研究对象，筛选共计200例。利用“抛硬币分组法”分出常规组（正面）共100例、实验组（反面）共100例。常规组予以传统护理干预，实验组予以人性化细节护理干预。比较两组对象的干预前后候诊情绪评分、护理满意度。结果 干预前，两组对象的候诊情绪评分无差异，对比P＞0.05。干预后，实验组的候诊情绪评分低于常规组，对比P＜0.05；实验组的护理满意度高于常规组，对比P＜0.05。结论 门诊健康体检者在人性化细节护理下候诊情绪更稳定，服务评价较高，建议应用。

Abstract

Objective To analyze the effect of humanized detailed nursing on waiting mood and nursing satisfaction of health examination patients in outpatient department.
Methods A total of 200 patients were selected from Taiyuan Outpatient Clinic from April 2024 to September 2024. A total of 100 cases in the conventional group (positive) and 100 cases in the experimental group (negative) were divided by "coin toss grouping method". The conventional group was given traditional nursing intervention, and the experimental group was given humanized detailed nursing intervention. the waiting mood score and nursing satisfaction of the two groups were compared before and after the intervention.
Results Before intervention, there was no difference in waiting mood score between the two groups (P > 0.05). After intervention, the waiting emotion score of the experimental group was lower than that of the conventional group (P < 0.05); The nursing satisfaction of experimental group was higher than that of conventional group (P < 0.05).
Conclusion   The mood of health examination patients waiting for diagnosis is more stable and the service evaluation is higher under the humanized detail nursing.