Application of intelligent intercom system for medical staff and patients in the creation of smart wards
医护患智能呼叫对讲系统在智慧病房创建中的应用

摘要

智慧病房通过整合智能设备与信息化管理，显著提升了医疗效率与患者体验。本文聚焦医护患智能呼叫对讲系统在智慧病房中的应用，通过文献分析、案例研究与实证数据验证其核心价值。基于IP网络架构的医护患智能呼叫对讲系统主要由HIS系统数据处理服务、智慧病房集成管理平台、系统运维管理平台、移动呼叫应用管理系统、病区管理系统、医护主机、医护副机、病房分机、病床分机、医护信息看板、智慧护理屏等组成。与医院HIS互联，实现信息一体化，消除了信息孤岛，达到数据共享。系统提供的增援呼叫及呼叫转移，解决跨病区管理问题，提高医疗服务质量和安全性。对护理人员的工作量与工作效率的智能化统计与分析,实现病房呼叫信息化、智能化,科学化管理。数据显示，系统部署后，患者呼叫响应时间缩短至45秒，患者对护士及时应答满意度由78.52%上升到97.96%，床头牌与患者符合率由82.12%上升到100%，护士满意度由70.23%上升到94.78%，静脉输液堵管回血等不良事件发生率由15%将至4.8%，因应答不及时投诉发生率由35%降到10%，（ P＜0.05）。通过该研究我们可以得出医护患智能呼叫系统以护士站和病房为核心应用场景，贯穿患者住院全医疗服务过程，保障医疗安全，提高医护人员工作效率，改善患者就医体验，降低医院信息管理成本，助力病区场景数智化发展，在智慧病房创建中具有重要的应用价值。

Abstract

Smart wards significantly enhance medical efficiency and patient experience by integrating intelligent devices and information management. This paper focuses on the application of the intelligent nurse-patient call intercom system in smart wards, and verifies its core value through literature analysis, case studies, and empirical data. The intelligent nurse-patient call intercom system, based on an IP network architecture, primarily consists of HIS system data processing services, a smart ward integrated management platform, a system operation and maintenance management platform, a mobile call application management system, a ward management system, nurse host devices, nurse sub-devices, ward extensions, bedside extensions, nurse information display boards, and smart nursing screens. By connecting with the hospital HIS, it achieves information integration, eliminates information silos, and enables data sharing. The system provides reinforcement calls and call transfers, solving cross-ward management issues and improving the quality and safety of medical services. It enables intelligent statistics and analysis of nursing staff workload and work efficiency, achieving informatization, intelligent management, and scientific management of ward calls. Data shows that after system deployment, the patient call response time is reduced to 45 seconds, patient satisfaction with nurses' timely responses increases from 78.52% to 97.96%, the accuracy rate of bedside identification increases from 82.12% to 100%, nurse satisfaction rises from 70.23% to 94.78%, the incidence of adverse events such as intravenous infusion blockage and blood reflux decreases from 15% to 4.8%, and the complaint rate due to untimely responses drops from 35% to 10% (P < 0.05). Through this research, we conclude that the intelligent nurse-patient call system, with the nursing station and ward as core application scenarios, runs through the entire medical service process of patient hospitalization, ensuring medical safety, improving the work efficiency of medical staff, enhancing patient experience, reducing hospital information management costs, and promoting the digital and intelligent development of ward scenarios. It holds significant application value in the creation of smart wards.