Influence of standardized communication process on fall prevention of elderly patients in emergency department
标准化沟通流程对急诊科老年患者跌倒预防的影响

摘要

目的 研究在急诊科老年患者跌倒预防中采用标准化沟通流程的实际价值；方法 以前瞻性研究的形式，选取2024年2月至2025年2月我院急诊科接收的80例老年患者，随机数字法分组，观察组与对照组各40例。对照组为常规沟通流程，观察组为标准化沟通流程，对两组的沟通效率、心理状态等进行比较；结果 观察组的急诊沟通效率及跌倒发生率均显优（P<0.05）。观察组SAS、SDS评分均低于对照组（P<0.05）。观察组患者的护理满意度更高（P<0.05）；结论 在急诊科老年患者中运用标准化沟通流程，能够优化急诊沟通效率，预防跌倒并改善患者的心理状态，有效提高急诊老年患者的护理满意度，应用价值良好。

Abstract

Objective to study the practical value of adopting standardized communication process in the fall prevention of elderly patients in emergency department;
Methods In the form of prospective study, 80 elderly patients received in the emergency department of our hospital from February 2024 to February 2025 were randomly divided into observation group and control group with 40 cases in each group. The control group was a routine communication process, while the observation group was a standardized communication process. The communication efficiency and psychological state of the two groups were compared.
Results The efficiency of emergency communication and the incidence of falls in the observation group were significantly superior (P<0.05). The scores of SAS and SDS in the observation group were lower than those in the control group (P<0.05). The nursing satisfaction of patients in the observation group was higher (P<0.05);
Conclusion   Using standardized communication process in elderly patients in emergency department can optimize emergency communication efficiency, prevent falls, improve patients' psychological state, and effectively improve nursing satisfaction of elderly patients in emergency department, which has good application value.