Utilize the management ability of head nurses to enhance the satisfaction of independent visitors to the hospital
发挥护士长管理能力，提升自主来院人员满意度

摘要

本文以四川省南充精神卫生中心门诊护士长张琴的管理实践为例，探讨护士长作为患者与医院的“枢纽”，需兼具管理能力与专业素养，其作用不仅是保障护理服务质量，更是推动从“以疾病为中心”向“以健康为中心”转变的关键角色，助力实现预防医学和全生命周期健康管理的目标。工作贯穿于医疗服务全流程，尤其在特殊人群（如老年患者、慢性病患者、残障人士）的就诊及健康档案管理中，其职责不仅限于日常管理，更涉及质量提升、资源协调、风险防控等多维度工作。将优质护理服务落实落地（患者满意、社会满意、政府满意、医院满意、医生满意、护士满意）。护士长的管理能力将直接影响到医院的管理效能。

Abstract

This article takes the management practice of Zhang Qin, the head nurse of the outpatient department at Nanchong Mental Health Center in Sichuan Province, as an example to explore that as a “hub” between patients and hospitals, head nurses need to possess both management ability and professional competence. Their role is not only to ensure the quality of nursing services, but also to play a key role in promoting the transformation from “disease centered” to “health centered”, and to help achieve the goals of preventive medicine and whole life cycle health management. Their work runs through the entire process of medical services, especially in the medical treatment and health record management of special populations such as elderly patients, chronic disease patients, and disabled people. Its responsibilities are not limited to daily management, but also involve multidimensional work such as quality improvement, resource coordination, and risk prevention and control. Implement high-quality nursing services (patient satisfaction, social satisfaction, government satisfaction, hospital satisfaction, doctor satisfaction, nurse satisfaction). The management ability of the head nurse will directly affect the management efficiency of the hospital.