Impact of humanistic care nursing model on outpatient nursing quality and patient satisfaction
人文关怀护理模式对门诊护理质量及患者满意度的影响

摘要

目的 调查人文关怀护理模式对门诊护理质量及患者满意度的影响。方法 研究将采用对照组形式进行调查，针对2024年8月—2025年8月期间在本院门诊治疗的患者中，选择140例患者作为研究样本，并且采用随机数字表法的形式，将患者分为两个不同护理模式的小组，对照组中的70例患者实施常规门诊护理模式，观察组中的70例患者实施人文关怀护理模式，以此比较各项数据。结果 比较两组患者心理状态改善情况，发现观察组患者的焦虑和抑郁情绪均得到了高效改善，效果十分明显，差异具有统计学意义（P＜0.05）；比较两组患者护理满意度，发现观察组患者在服务态度、沟通有效性、护理专业性和人文关怀体验分数均超过对照组，比较两组患者对健康知识的掌握程度，显然观察组患者对疾病相关知识、用药指导、生活方式和复诊意识等方面效果更具显著，差异具有统计学意义（P＜0.05）；比较两组患者的护理质量评分，观察组显然更具优势，差异具有统计学意义（P＜0.05）。结论 人文关怀护理模式对门诊护理质量及患者满意度的影响非常大，患者能够感觉到更为细致地护理，在就诊过程中感受到更多尊重，改善心理状态，提高治疗依从性，值得临床推广。

Abstract

Objective To investigate the effects of humanistic care nursing model on outpatient nursing quality and patient satisfaction.
Methods A controlled study was conducted using a randomized digital table method. Among 140 patients treated at our hospital's outpatient department from August 2024 to August 2025, patients were divided into two groups: 70 in the observation group received humanistic care nursing model, while 70 in the control group received conventional outpatient nursing model. Data were compared.
Results Psychological status improvement showed significant improvements in anxiety and depression scores among observation group patients (P<0.05). Nursing satisfaction scores demonstrated higher satisfaction with service attitude, communication effectiveness, nursing professionalism, and humanistic care experience in the observation group compared to the control group (P<0.05). Health knowledge mastery showed more significant improvements in disease-related knowledge, medication guidance, lifestyle management, and follow-up awareness among observation group patients (P<0.05). Nursing quality scores also revealed statistically significant advantages for the observation group (P<0.05).
Conclusion   The humanistic care nursing model has a great influence on the quality of outpatient nursing and the satisfaction of patients. Patients can feel more detailed nursing, feel more respect in the process of treatment, improve the psychological state, improve the compliance of treatment, and is worthy of clinical promotion.