Evaluation of the application of tiered and diverted models in improving the efficiency of oral surgery outpatient visits
分级分流模式在口腔外科门诊就诊效率提升中的应用评价

摘要

分级分流模式是近年来医院门诊管理改革中的重要方向，其核心目标在于通过科学分类与合理引导患者就诊流程，实现医疗资源的高效配置与诊疗效率的显著提升。本文基于门诊管理学与临床流程再造理论，构建了以病情严重程度、就诊紧急性与诊疗资源适配性为核心的口腔外科门诊分级分流模式，并从运行机制、资源配置与绩效评价三方面进行系统分析。本文对推动专科门诊管理精细化与智慧化转型具有重要的实践价值与推广意义。

Abstract

The hierarchical triage model is an important direction in the reform of hospital outpatient management in recent years. Its core goal is to achieve efficient allocation of medical resources and significant improvement in diagnosis and treatment efficiency through scientific classification and reasonable guidance of patient treatment processes. This article is based on the theories of outpatient management and clinical process reengineering, and constructs a hierarchical triage model for oral surgery outpatient clinics with the severity of the condition, urgency of treatment, and adaptability of diagnosis and treatment resources as the core. A systematic analysis is conducted from three aspects: operational mechanism, resource allocation, and performance evaluation. This article has important practical value and promotional significance for promoting the refinement and intelligent transformation of specialized outpatient management.