Exploration of nurse-patient communication skills in psychiatric nursing
精神科护理之护患沟通技巧探讨

摘要

目的 探讨系統化护患沟通技巧在精神科护理工作中的应用价值，分析其对改善患者治疗依从性、降低不良事件发生率、提升护理满意度及促进患者康复的影响，为精神科临床护理实践提供科学可行的沟通模式与参考依据。方法 采用回顾性分析方法，选取我院精神科2024年1月-2025年1月收治的80例精神疾病患者作为研究对象，根据临床护理方案不同分为对照组与观察组，各40例，对照组实施精神科常规护理模式，观察组在常规护理基础上运用系统化护患沟通技巧开展干预。比较两组患者治疗依从性、不良事件发生率及护理满意度。结果 观察组治疗总依从率显著高于对照组，差异具有统计学意义（P<0.05）；观察组不良事件发生率显著低于对照组，差异具有统计学意义（P<0.05）；观察组护理满意度显著高于对照组，差异具有统计学意义（P<0.05）。结论 在精神科护理工作中合理运用专业化、人性化护患沟通技巧，可显著提升患者治疗依从性，减少各类风险不良事件，构建和谐护患关系，提高护理质量与患者满意度，对促进精神疾病患者早日康复具有重要临床意义。

Abstract

Objective To explore the application value of systematic nurse-patient communication skills in psychiatric nursing work, analyze their impact on improving patient treatment compliance, reducing the incidence of adverse events, enhancing nursing satisfaction, and promoting patient recovery, and provide a scientific and feasible communication model and reference for clinical psychiatric nursing practice.
Methods A retrospective analysis method was adopted. 80 patients with mental disorders admitted to the psychiatric department of our hospital from January 2024 to January 2025 were selected as research subjects. According to different clinical nursing plans, they were divided into a control group and an observation group, each consisting of 40 cases. The control group received routine psychiatric nursing, while the observation group received intervention based on routine nursing with systematic nurse-patient communication skills. The treatment compliance, incidence of adverse events, and nursing satisfaction of the two groups of patients were compared.
Results The total treatment compliance rate of the observation group was significantly higher than that of the control group, and the difference was statistically significant (P < 0.05). The incidence of adverse events in the observation group was significantly lower than that in the control group, and the difference was statistically significant (P < 0.05). The nursing satisfaction of the observation group was significantly higher than that of the control group, and the difference was statistically significant (P < 0.05).
Conclusion   Reasonably applying professional and humanized nurse-patient communication skills in psychiatric nursing work can significantly improve patient treatment compliance, reduce various risk adverse events, build a harmonious nurse-patient relationship, improve nursing quality and patient satisfaction, and has important clinical significance for promoting the early recovery of patients with mental disorders.