Research on the impact of humanized service application on nursing quality in outpatient nursing management
门诊护理管理中应用人性化服务对护理质量的影响研究

摘要

目的 分析在门诊护理管理中应用人性化服务对护理质量的价值。方法 武警内蒙古总队医院于2025年1月在门诊护理管理内开展人性化服务，将2024年1-12月常规护理的40例门诊就诊患者作为对照组，再将2025年1月-12月增加人性化服务的40例门诊就诊患者为观察组，对比管理效果。结果 护理后观察组抑郁自评量表（SDS）评分更低，焦虑自评量表（SAS）评分更低，护理质量评分更高，提示心理改善更佳，护理质量更佳，差异显著（P＜0.05）。结论 在门诊护理管理中应用人性化服务可明显改善患者的心理状态，增加就诊的信心和满意度，提高护理质量，具有一定推广价值。

Abstract

Objective To analyze the value of applying humanized services in outpatient nursing management on the quality of nursing care.
Methods The Inner Mongolia Armed Police Force General Hospital began to implement humanized services in outpatient nursing management in January 2025. Forty outpatients who received conventional care from January to December 2024 were selected as the control group, and another 40 outpatients who received humanized services from January to December 2025 were chosen as the observation group. The management effects were compared.
Results The Self‑rating Depression Scale (SDS) score and Self‑rating Anxiety Scale (SAS) score of the observation group were lower after nursing, and the nursing quality score was higher, indicating better psychological improvement and better nursing quality, with significant differences (P < 0.05).
Conclusion  : The application of humanized service in outpatient nursing management can significantly improve the psychological state of patients, increase their confidence and satisfaction in seeking medical treatment, and improve the quality of nursing, which has certain promotion value.