Analysis and management countermeasures of potential unsafe factors in nursing work of liver disease department
肝病科护理工作中潜在不安全因素的分析与管理对策

摘要

目的：探究肝病科护理工作中潜在不安全因素及相关管理对策。方法：于我院肝病科选取64例肝病患者作为本次实验的研究对象，采用数字随机法将其分配为参照组和研究组，每组32例患者，其中参照组使用常规护理，研究组在常规护理方式的基础上强化管理，于护理后对比护理差错发生率、投诉率、护患纠纷发生率以及患者满意度。结果：加强管理的研究组，其护理差错发生率、投诉率、护患纠纷发生率明显低于参照组，（P＜0.05），同时，研究组患者满意度显著高于参照组，且数据间差异有明显统计学意义，（P＜0.05）。结论：肝病科护理工作中潜在不安全因素较多，通过详细调查此类因素并采取针对性的防治措施，可有效提高护理安全性，对促进患者快速恢复健康有积极作用。

Abstract

Objective: To explore potential unsafe factors and related management countermeasures in nursing work of liver disease department.
Methods: Sixty-four patients with liver disease were selected as the subjects of this experiment in the Department of Hepatology of our hospital, and they were assigned to the reference group and the study group using the digital random method, with 32 patients in each group. The reference group was treated with conventional care. While the research group was treated with strengthening management on the basis of conventional nursing methods, and compare the incidence of nursing errors, complaints, the incidence of nursing disputes, and patient satisfaction after nursing.
Results: The study group with enhanced management had significantly lower rates of nursing errors, complaints, and nurse-patient disputes than the reference group (P <0.05). At the same time, the patient satisfaction of the study group was significantly higher than that of the reference group. The difference was statistically significant (P <0.05).
Conclusion  : There are many potential unsafe factors in the nursing work of liver disease department. By investigating such factors in detail and taking targeted preventive measures can effectively improve the safety of nursing and have a positive effect on promoting the rapid recovery of patients' health.