Research on the application of flexible management theory in optimizing emergency nursing management
应用柔性管理理论优化急诊护理管理的研究

摘要

目的 探析在优化急诊护理管理中使用柔性管理理论的临床研究。方法 本研究开展时间为2016年1月-2017年1月，便利选取该时间段内我院急诊科护理人员48例作为主要研究对象，将所有护理人员按照1:1的比例分到对照组和观察组，对照组（n=24例），观察组（n=24例），两组接受不同护理管理方案，分别是常规临床护理管理模式、柔性管理理论优化后的急诊护理管理方式。两组护理人员接受不同管理后，对护理工作情况进行观察和分析，并记录相关数据，尤其是护理人员急诊技能护理评分、自我护理满意度及患者护理满意度等数据要详细记录，同时将两组记录后的数据进行比较。结果 通过对护理人员护理效果的观察发现，在实施护理管理后，采用柔性管理理论优化后的急诊护理管理方式和使用常规临床护理管理模式的对照组，管理后护理技能评分均得到了提升，两组相比观察组护理人员护理技能评分相对较高，差异有统计学意义（P＜0.05）；两组自我满意度分别为，观察组（95.83%）、对照组（75.0%），相比对照组相对较低，差异有统计学意义（P＜0.05）；此外两组患者满意度比较，观察组满意度为（100.0%），对照组满意度为（75.0%），相比观察组较高，差异有统计学意义（P＜0.05）。结论 通过柔性管理理论的应用研究得知，在优化急诊护理管理中应用柔性管理理论能够有效的提升护理人员的专业水平，还能够提高护理质量，临床中具有较高的应用价值。

Abstract

Objective: To explore the clinical research of using flexible management theory in optimizing emergency nursing management.
Methods: This study was conducted from January 2016 to January 2017. It is convenient to select 48 nurses from the emergency department of our hospital as the main research object during this period, and all nursing staff were divided into a control group and an observation group according to a 1: 1 ratio. The control group (n = 24 cases) and the observation group (n = 24 cases). The two groups received different nursing management plans, which were routine clinical nursing management. The emergency nursing management method optimized by the model and flexible management theory. After receiving different management, the two groups of nurses observe and analyze the nursing work, and record the relevant data, especially the nurses ’emergency skills nursing score, self-care satisfaction and patient nursing satisfaction. Compare the data after group recording.
Results: After observing the nursing effect of nursing staff, it was found that after implementing nursing management, the emergency nursing management method optimized by the flexible management theory and the control group using the conventional clinical nursing management model, the nursing skill scores after management were improved. Compared with the observation group, the nursing skill scores of the nursing staff in the two groups were relatively high, and the difference was statistically significant (P <0.05); The control group was relatively low, and the difference was statistically significant (P <0.05). In addition, the satisfaction of the two groups was compared with the observation group (100.0%) and the control group (75.0%), compared with the observation group, the difference was statistically significant (P <0.05).
Conclusion  : Through the application research of flexible management theory, we know that the application of flexible management theory in the optimization of emergency nursing management can effectively improve the professional level of nursing staff, and can also improve the quality of nursing.