Analysis on the status and influencing factors of emotional labor of nurses in neonatology department
新生儿科护理人员情绪劳动现状与影响因素分析

摘要

目的 探讨新生儿科护理人员的情绪劳动现状及相关影响因素。方法 选取2019年1月至2019年12月我院新生儿科50名护理人员，采用发放调查问卷和情绪劳动量表的方法，对护理人员情绪劳动现状与影响因素，进行深入的研究探讨。结果 经研究发现，新生儿科护理人员的平均情绪劳动得分为（50.82±2.78）分，得分率为（60.48％）。通过对护理人员情绪劳动的单因素进行分析，可以发现工龄高低、工作满意度高低、倒班与白班、获得培训与未获得培训的情况，均会导致情绪劳动得分出现明显差异，具有统计学意义（P＜0.05）。多元线性回归的结果表明，工龄、班次和工作满意度，为影响新生儿科护理人员情绪劳动状况的三大独立因素（P＜0.05）。结论 影响新生儿科护理人员情绪劳动状的因素，主要包括工龄、班次和工作满意度。在开展日常管理工作时，可以针对相关影响因素，采取有效的措施予以干预。使护理人员的情绪劳动状况得到改善，令新生儿科的护理水平显著提升。

Abstract

Objective: To explore the current situation of emotional labor and related influencing factors of nursing staff in neonatology department.
Methods: From January 2019 to December 2019, 50 nurses in the neonatology department of our hospital were selected. The questionnaire and emotional labor scale were used to conduct in-depth research on the current status and influencing factors of the emotional labor of nurses.
Results: The study found that the average emotional labor score of neonatology nurses was (50.82±2.78) points, and the score rate was (60.48%). Through the analysis of the single factor of emotional labor of nursing staff, it can be found that the age of service, the level of job satisfaction, shifts and day shifts, training and non-training can all lead to significant differences in emotional labor scores, which are statistically significant ( P<0.05). The results of multiple linear regression showed that working age, shifts and job satisfaction were the three independent factors affecting the emotional labor status of neonatological nurses (P<0.05).
Conclusion  : The factors affecting the emotional labor status of neonatology nurses mainly include working age, shifts and job satisfaction. When carrying out daily management work, effective measures can be taken to intervene in response to relevant influencing factors. The emotional labor status of nursing staff has been improved, and the nursing level of neonatology department has been significantly improved.