Application and effect of high quality nursing in outpatient one-stop service center
优质护理在门诊一站式服务中心的应用与效果

摘要

目的 探究门诊一站式服务中施行优质护理在门诊服务中心的应用效果。方法 回顾2021年1月到2022年1月之间门诊一站式服务接受的100例患者资料，分别结合就诊时间，将前期就诊的50例视为对照组，施行门诊一站式常规护理服务，将后期就诊的50例视为观察组，施行门诊一站式优质护理服务，统计两组经护理干预就诊时间、等待时间的平均值；于患者临出院前分发调查问卷，或由患者自行扫描门诊二维码填写满意问卷，统计两组对门诊护理的满意度；由门诊护理小组结合门诊一站式服务中心的制度、标准，对门诊护理中态度、沟通技巧、引导技巧、门诊突发事件解决能力进行评估，对比两组中护理工作的质量。结果 观察组患者就诊的时间与等待检查的时间相对短，患者满意度高，护理的内评分值高，（P<0.05）。结论 门诊一站式服务中心，可以优质护理形式提升效率、维持门诊工作中护患和谐。

Abstract

Objective To explore the application effect of high-quality nursing in outpatient one-stop service in outpatient service center.
Methods: Review the data of 100 patients who received one-stop outpatient service from January 2021 to January 2022. Combined with the treatment time, 50 patients who received one-stop routine outpatient care in the early stage were regarded as the control group, and 50 patients who received one-stop quality outpatient care in the later stage were regarded as the observation group. The average time and waiting time of nursing intervention were calculated. Questionnaire was distributed to patients before discharge, or patients scanned two-dimensional code of the outpatient department to fill in the satisfaction questionnaire, and the satisfaction of the two groups to the outpatient nursing was counted. By the outpatient nursing team combined with the system and standard of the outpatient one-stop service center, the attitude, communication skills, guidance skills, and the ability to solve emergencies in the outpatient nursing were evaluated, and the quality of nursing work in the two groups was compared.
Results: In the observation group, the time of seeing a doctor and waiting for examination was relatively short, the patient satisfaction was high, and the internal score of nursing was high (P<0.05).
Conclusion  : Outpatient one-stop service center can improve the efficiency of high-quality nursing and maintain the harmony between nurses and patients in outpatient work.